by Dinesh Thakur Category: E Commerce

Types of e – commerce:-

    Business to customer (B to C):-It means the consumer is motivated by business.


B to C working


1. visiting the virtual mall- customer visits the mall by browsing the outline catalogue.

2. customer registers- customer has to register to become part of the site’s shopper registry

3. customer buys product.

4. merchant processes the order- the merchant then processes the order that is received from the previous stage & fills up the necessary forms.

5. credit card is processed:- credit card of the customer is authenticated thorugh a payment gateway or a bank.

6. shipment & delivery:- the product is then shipped to customer.

7. customer receives:- the product is received by customer and is verified.

8. After sales service:- after sale, the firm wants to maintains a good relationship with its customers. It is called CRM customer relationship management.

       2. Business to business (B to B):- this is called as a business motivated by another business.


B2B is classified as:-


1. market place:- a digital electronic market place where suppliers and commercial purchasers can conduct transactions.

2. e – distributors:- a company that suppliers products and services directly to individual business.

3. B2B service provider:- it is a company that aells access to internet based software application to another companies.

4. infomediary:- a company whose business model is premised upon gathering information about customers & selling it to other businesses.

3. Consumer to business (C to B):- a business motivated by a customer.


The various C2B classified into:-


1. idea collectors:- consumers generally have a great idea about how to improve the existing products and what new features can be added to new products. E.g.


2. reverse auctions:- it allow prospective airline travelers to visit the website and name their price for traval between only pair of city. If an airline is willing to issue a ticket at there price, the passenger is obligated to buy.


3. Consumer to consumer (C to C):-


In this type, a consumer is motivated by another consumer. Consumers sells directly to other consumers via online classified ads and auctions, or by selling personal services or expertise online. E.g.

About Dinesh Thakur

Dinesh ThakurDinesh Thakur holds an B.C.A, MCSE, MCDBA, CCNA, CCNP, A+, SCJP certifications. Dinesh authors the hugely popular blog. Where he writes how-to guides around Computer fundamental , computer software, Computer programming, and web apps. For any type of query or something that you think is missing, please feel free to Contact us.