• Skip to main content
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

Computer Notes

Library
    • Computer Fundamental
    • Computer Memory
    • DBMS Tutorial
    • Operating System
    • Computer Networking
    • C Programming
    • C++ Programming
    • Java Programming
    • C# Programming
    • SQL Tutorial
    • Management Tutorial
    • Computer Graphics
    • Compiler Design
    • Style Sheet
    • JavaScript Tutorial
    • Html Tutorial
    • Wordpress Tutorial
    • Python Tutorial
    • PHP Tutorial
    • JSP Tutorial
    • AngularJS Tutorial
    • Data Structures
    • E Commerce Tutorial
    • Visual Basic
    • Structs2 Tutorial
    • Digital Electronics
    • Internet Terms
    • Servlet Tutorial
    • Software Engineering
    • Interviews Questions
    • Basic Terms
    • Troubleshooting
Menu

Header Right

Home » Management » System Concepts » What Types of Information Systems Do Organizations Use?
Next →
← Prev

What Types of Information Systems Do Organizations Use?

By Dinesh Thakur

Organizations use several types of information systems to suit their needs. The various types of information systems that an organization uses may be classified into the following categories:

  1. Office automation systems
  2. Transaction processing system
  3. Decision support systems
  4. Executive information systems
  5. Business expert system

Apart from these broad classes of information systems, organizations also use specific information systems for some special tasks like executive information system, enterprise (wide) resource planning systems, customer relationship management systems and supply chain management system. These systems also fall under the above broad classification.

We’ll be covering the following topics in this tutorial:

  • Office Automation Systems
  • Transaction Processing System
  • Decision Support Systems
  • Executive Support System
  • Business Expert System

Office Automation Systems

This type of information system aids in automating office tasks. They have a limited role in decision-making and are more useful for operational level people. The information coming out of this kind of system can be used for rule-based decision-making for managers at the operational level. These systems however play an important role in automating several functions of an office and thus help in creating paperless offices. These kinds of systems help in increasing the productivity and efficiency of the office workforce by automating simple tasks. These systems mostly deal with operational data. More and more modern businesses are opting for this paperless office environment as this brings in the following unique advantages for the business:

  1. Office work becomes faster and process driven.
  2. All basic level data is digitized and stored for future action.

An example of office automation system is the office suite of software that helps in automating simple office tasks like presentations and documentation. Sometimes we also come across a class of systems called the operations support system (OSS). OSS also work with the lowest levl31of management is ensuring that the operations of the firm are performed smoothly. OSS can be very different from Office Automation System even though they both help bottom level managers, in term of the information complexity involved.

Transaction Processing System

This type of system is critical to the smooth functioning of an organization. The objective of this kind of system is to capture all transaction related data between the organization and its external and internal customers. Typically, these transaction level data are stored in a pre-formatted manner in a relational database for further action in future. TPS is the most widely used form of information systems as they provide the management with the flexibility of storing data in a structured manner and retrieving it at a later date using a query facility. The system also helps in aggregating and summarizing the data for creating of management reports. These reports are further improved by using visualization tools that help the management in understanding situations and scenarios better. These systems deal with tactical data from within the organization.

An example of TPS would be the sales management system with a relational database management system at the server side back end and a customized front end to interact with the users.

Decision Support Systems

Decision support systems help senior management to take strategic decisions. Contrary to the other systems, decision support systems are developed with the objective of providing the users (top management personnel) with unstructured information. These systems help the management to develop ‘what if analysis’ so that different scenarios can be developed for decision-making. Decision support systems deal with both internal and external data. Such systems are custom built with features like business dashboard and scenario panel.

Such systems are complex with working models (internal) on the data to provide the senior managers with decision support. Unlike transaction processing systems, these systems are not query dependent only. Their main role is to access data from a data repository and then pass that data through a model (mathematical, heuristic, statistical, econometric, operations research and combinatorial), so that the senior management can take better decisions by doing either ‘what if analysis’ and scenario building or by doing ‘predictive analysis’ to get some insight into a business issue. Such systems are very costly to build and require advanced analytics tools.

Executive Support System

Executive support system is also known as the executive information (support) system. It began to gain acceptance in the mid-eighties in large corporations and is now used even is smaller corporations. In functionality, it is nearer to decision support systems than management information systems. Its main objectives are to provide a macro-organization wide view for senior executives, by providing a very user-friendly user-interface so that proactive steps may be taken to beat competition. It provides timely and proactive organization tracking and control. It is able to perform these tasks by providing fast access to all type of data and by filtering and tracking critical data and information. It helps to identify problems and opportunities and thus, helps senior executives to troubleshoot problems and take advantage of opportunities.

Business Expert System

Some business scenarios are so complex that they require the help of advanced systems that can provide expert solutions. These systems use artificial intelligence and neutral networks to reach the performance level of a human expert thereby helping the organization. These systems are different from any other information system as they are capable of decision-making by themselves without human intervention. Actually, these systems are loaded with the knowledge of experts and these systems simply simulate the expert knowledge to arrive at decisions.

                    information management system




You’ll also like:

  1. How do the organizations use their strategic information systems for gaining competitive advantage
  2. What are the types of Information Systems?
  3. Business Value of Information in Management Information Systems
  4. what is the difference between information systems and information technology
  5. Information Systems Planning
Next →
← Prev
Like/Subscribe us for latest updates     

About Dinesh Thakur
Dinesh ThakurDinesh Thakur holds an B.C.A, MCDBA, MCSD certifications. Dinesh authors the hugely popular Computer Notes blog. Where he writes how-to guides around Computer fundamental , computer software, Computer programming, and web apps.

Dinesh Thakur is a Freelance Writer who helps different clients from all over the globe. Dinesh has written over 500+ blogs, 30+ eBooks, and 10000+ Posts for all types of clients.


For any type of query or something that you think is missing, please feel free to Contact us.


Primary Sidebar

MIS Tutorials

MIS Tutorials

  • MIS - Home
  • MIS - Classification
  • MIS - Characteristics
  • MIS - Implementation
  • MIS - Benefits
  • MIS - System Types
  • MIS - Simon’s Model
  • MIS - Different Systems
  • MIS - Open Vs Closed Systems
  • MIS - Different Functional IS
  • MIS - System Maintenance
  • MIS - MIS Functions
  • MIS - Information
  • MIS - Systems Approach
  • MIS - DSS
  • MIS - Information System Types
  • MIS - Deterministic Vs Probabilistic
  • MIS - System Analyst Role
  • MIS - MIS Planning
  • MIS - QoI
  • MIS - Types of System
  • MIS - Role of Information
  • MIS - Quality of Information
  • MIS - Home
  • MIS - Traditional Vs Modern Marketing
  • MIS - Development Approaches
  • MIS - Organizational Need
  • MIS - Nolan's Six-stage Model
  • MIS - Decisions Types
  • MIS - Selecting Hardware
  • MIS - Management Levels
  • MIS - Information Dimensions
  • MIS - System Design
  • MIS - Systems Types
  • MIS - Information Value
  • MIS - Business Strategy
  • MIS - Management Reports
  • MIS - Anthony's Framework
  • MIS - System Characteristics
  • MIS - Information Systems
  • MIS - Types of IS
  • MIS - Structure
  • MIS - Problems in Implementing
  • MIS - Limitations
  • MIS - Planning
  • MIS - Stages of Development
  • MIS - Conceptual Design
  • MIS - Four Stage Model
  • MIS - Prerequisites
  • MIS - System Investigation Stages
  • MIS - DSS Classification
  • MIS - Subsystems
  • MIS - Business Expert Systems
  • MIS - Nolan Stage Model
  • MIS - Control Systems Types
  • MIS - SQA Benefit
  • MIS - Development Factors
  • MIS - Systems Approach
  • MIS - Decision Support System
  • MIS - Efficiency and Effectiveness

Other Links

  • MIS - PDF Version

Footer

Basic Course

  • Computer Fundamental
  • Computer Networking
  • Operating System
  • Database System
  • Computer Graphics
  • Management System
  • Software Engineering
  • Digital Electronics
  • Electronic Commerce
  • Compiler Design
  • Troubleshooting

Programming

  • Java Programming
  • Structured Query (SQL)
  • C Programming
  • C++ Programming
  • Visual Basic
  • Data Structures
  • Struts 2
  • Java Servlet
  • C# Programming
  • Basic Terms
  • Interviews

World Wide Web

  • Internet
  • Java Script
  • HTML Language
  • Cascading Style Sheet
  • Java Server Pages
  • Wordpress
  • PHP
  • Python Tutorial
  • AngularJS
  • Troubleshooting

 About Us |  Contact Us |  FAQ

Dinesh Thakur is a Technology Columinist and founder of Computer Notes.

Copyright © 2025. All Rights Reserved.

APPLY FOR ONLINE JOB IN BIGGEST CRYPTO COMPANIES
APPLY NOW